Terms and Conditions for Garden Services

These Terms and Conditions set out the basis on which gardening services are supplied by Gardeners Kenley to domestic and commercial customers. They are designed to give a clear understanding of how bookings are made, how payments work, what happens if appointments are changed or cancelled, and how liability and waste handling are managed. By requesting a service, you agree to these terms, which apply to all quotations, scheduled visits, and ongoing maintenance arrangements unless we expressly agree otherwise in writing.

Gardeners Kenley services may include routine maintenance, lawn care, planting, pruning, hedge trimming, clearance, and other agreed outdoor tasks. The exact scope of work will be confirmed before the service begins. Any instruction that falls outside the agreed scope may require a revised quotation or additional time. We aim to provide a professional, reliable, and transparent service, but because outdoor work can be affected by weather, access, ground conditions, and plant health, some flexibility may be necessary.

These terms are written for general legal and service use and avoid unnecessary local detail. They should be read together with any quotation, estimate, invoice, or written confirmation provided for the work. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority to the extent of the inconsistency.

Booking Process

A booking is usually made when the customer accepts a quotation, estimate, or scheduled service proposal from Kenley gardeners. Acceptance may be given by email, telephone, written confirmation, online request, or any other method we reasonably accept. Once a booking is arranged, we will confirm the intended date, the approximate duration, and the main tasks to be carried out. In some cases, the visit may be subject to a site assessment before work begins, especially where access, safety, or the extent of the work is uncertain.

It is the customer’s responsibility to provide accurate information when booking, including details of the property, access restrictions, pets, parking limitations, water supply, existing hazards, and any known underground services or fragile structures. If incorrect or incomplete information is provided and this affects the work, we may need to amend the quotation, reschedule the appointment, or limit the services delivered. We may also refuse work that is unsafe, unlawful, or beyond the skills and equipment agreed for the visit.

Gardeners in Kenley reserve the right to decline or cancel a booking if we believe the work cannot reasonably be completed as planned, if the site conditions are unsuitable, or if necessary permissions are lacking. Any scheduled date should be treated as an estimate unless a fixed time slot has been expressly agreed. Weather conditions, traffic, supplier delays, or other events outside our control may require a change of date or time.

Payments and Charges

All prices will be confirmed in advance where possible. Charges may be calculated on a fixed-price basis, hourly basis, or by reference to the size and complexity of the task. Quotes are normally based on the information supplied at the time of enquiry and may be adjusted if the actual site conditions differ significantly from those described. If additional work is requested during the visit, or if unforeseen conditions require extra labour or materials, we may charge accordingly.

Invoices are payable in full by the due date stated on the invoice or in the booking confirmation. Unless otherwise agreed, payment must be made without deduction or set-off. For repeat or ongoing gardening services, payments may be collected after each visit or at another agreed interval. We may request a deposit for larger projects, seasonal work, or jobs requiring advance ordering of materials. Any deposit taken will be applied against the final invoice unless otherwise stated.

Payment terms for Gardeners Kenley may include bank transfer, card payment, cash, or another approved method. We are not obliged to begin or continue work if an overdue balance remains unpaid. Late payment may result in the suspension of future bookings, recovery action, and any reasonable costs incurred in collecting the debt, to the extent permitted by law. Interest or charges on overdue sums may be applied where allowed by the applicable statutory rules or as stated on the invoice.

Cancellations, Rescheduling, and Access

If you need to cancel or reschedule, please give as much notice as possible. For standard bookings, cancellation within a short period before the appointment may result in a cancellation charge, especially if staff have already been allocated, materials purchased, or equipment prepared. The amount of any charge will depend on the circumstances and the costs already incurred. For larger or bespoke garden projects, a longer notice period may apply, as set out in the quotation or booking confirmation.

We may also need to reschedule due to bad weather, illness, equipment failure, unsafe conditions, or circumstances outside our reasonable control. In such cases, we will try to offer an alternative appointment. We are not responsible for losses caused by rescheduling where the reason is reasonable and unavoidable. If access is blocked, the property is not ready, or the customer is absent where presence is required, the visit may be treated as a cancellation and a charge may apply.

The customer should ensure that the site is ready for the agreed work. This includes clear access to the garden or work area, removal of small movable obstacles where appropriate, and notice of any locked gates, alarms, or special entry instructions. If our team cannot safely access the site or complete the work because of conditions at the property, we may charge for the wasted visit time, travel, or preparatory costs.

Liability and Service Limits

We will exercise reasonable skill and care in performing all services. However, gardening work often involves natural materials and living plants, which can react unpredictably to pruning, treatment, transplanting, weather changes, pests, disease, or existing poor condition. We do not guarantee the survival, growth, flowering, or long-term condition of any plant unless we have expressly agreed such a guarantee in writing.

To the fullest extent permitted by law, garden services Kenley are provided on the basis that we are not liable for indirect or consequential loss, loss of profits, loss of enjoyment, or loss arising from delay, except where such loss results from our negligence or breach of statutory duty that cannot lawfully be excluded. Our total liability for any claim arising from the services will normally be limited to the amount paid or payable for the specific service giving rise to the claim, except where the law requires otherwise.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. Customers are responsible for informing us of hidden hazards, fragile installations, damaged paving, underground cables, irrigation systems, or other conditions that may affect safety or cause damage during ordinary garden work.

Waste Removal and Environmental Regulations

Where waste removal is included in the service, we will handle green waste and other agreed garden debris in accordance with relevant UK environmental and waste management requirements. Unless expressly stated otherwise, waste created during the service remains the property and responsibility of the customer until it is collected or transferred under the agreed arrangement. If we remove waste, we may charge a separate fee for loading, transport, disposal, or tipping charges.

The customer must disclose whether any waste is hazardous, restricted, contaminated, or likely to require special handling. This includes asbestos, chemicals, treated timber, contaminated soil, sharp objects, electrical items, clinical waste, or invasive plant material where special treatment is needed. We are not obliged to remove waste that we reasonably consider unsafe, unlawful to transport, or outside the scope of the agreed service. If such material is discovered during the work, we may suspend the relevant task and discuss a revised plan.

Gardeners Kenley waste policy follows the principle that waste must be stored, transported, and disposed of lawfully and responsibly. We may reuse, compost, recycle, or dispose of garden waste through approved channels where appropriate. Customers should not place prohibited materials in general green waste loads. If a site requires a waste transfer note, permit-related arrangement, or other compliance measure, the customer agrees to cooperate and provide any information reasonably needed for lawful disposal.

Customer Responsibilities

The customer must ensure that the property is available for the agreed service and that any necessary consent from landlords, neighbours, managing agents, or other relevant parties has been obtained. If the property is rented, shared, or subject to restrictions, the customer is responsible for confirming that the work is permitted. We may rely on the customer’s instructions and are not required to investigate ownership, boundary, or planning matters unless specifically agreed.

The customer should also protect valuable, fragile, or sentimental items before the visit. This includes ornaments, furniture, toys, cables, lights, hoses, and any items that could be damaged by standard gardening activity. Although we will take reasonable care, we cannot be responsible for damage caused by items left in work areas where the risk was obvious or where the customer failed to warn us.

When using machinery, tools, or vehicles on the property, we may need space to manoeuvre safely. The customer must make reasonable arrangements for access and must not interfere with the work once it has begun. If the customer or another person instructs us to continue in a way that appears unsafe, impractical, or inconsistent with these terms, we may stop work until the issue is resolved.

Complaints, Changes, and Termination

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible so that we can review the matter. We may request photographs, a description of the issue, or an opportunity to inspect the work. Where appropriate, we may offer to return and complete or correct the relevant part of the service. This will not affect any rights you may have under law, but it helps us address issues promptly and fairly.

We may vary these terms from time to time. Updated terms will apply to new bookings once published or otherwise communicated to the customer. Any ongoing service arrangement may be ended by either party on reasonable notice, unless a fixed-term contract or specific written agreement states otherwise. We may terminate immediately if payment is not made, if safe working conditions are not provided, if abuse or threats are directed at our staff, or if we reasonably believe the relationship has become unworkable.

Termination does not remove the obligation to pay for work already completed, materials already purchased, or charges arising from a cancelled or suspended visit. Any amounts due at the point of termination remain payable in accordance with the invoice or written agreement.

Governing Law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising in connection with the services, unless mandatory consumer protection rules provide otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force.

Gardeners Kenley terms and conditions are intended to support a fair, lawful, and practical service relationship. They set expectations for bookings, payment, cancellations, liability, and waste handling while allowing reasonable flexibility for the realities of outdoor work. By proceeding with a booking, the customer confirms that they have read and understood these terms and agree to be bound by them.

These terms are provided as a general service agreement and do not replace specific advice for unusual or regulated work.